Terms of service

COMPANY DETAILS

Zwertvaegher Hanne
info@bo-suus.be
Hoge-Aardstraat 42
2610 Antwerp (Wilrijk), Belgium
BE 1000611121

SECTION 1: WELCOME TO BO & SUUS!

Hello there! Welcome to Bo & Suus, the online store brought to you by Zwertvaegher Hanne, a solo entrepreneur based at Hoge-Aardstraat 42, 2610 Antwerp (Wilrijk), Belgium. We're thrilled to offer you as a Customer a seamless online shopping experience with a variety of fantastic products for you and your furry friend.

By choosing to shop with us, you're agreeing to these Terms of service. They're here to make sure everything runs smoothly for you as visitor of our online store. So, let's dive in!

SECTION 2: ALL ABOUT PRICING

Our product prices are in euros (€) and include VAT, along with any other applicable taxes. If there are shipping fees, we'll let you know separately. Just remember, the price covers the items exactly as described and any extra elements in the photos are just for show.

SECTION 3: WHAT WE OFFER

While we do our best to provide accurate information on our site, we're not perfect. We can't guarantee there won't be the occasional mistake like material errors, misprints, or printing errors. Just know, we're not responsible for those.

Don't worry though, we won't hold you to any errors. If you have specific questions about sizes, colors, availability, delivery times, or shipping methods? Just reach out to our friendly customer service team before making a decision. They're here to help you out.

Now, about our offers, they're valid while supplies last. We might need to tweak or withdraw them at any time, but we'll be transparent about it. If an offer has a limited time or specific conditions, we’ll let you know. However, we can’t be liable if a product becomes unavailable or for any circumstances beyond our control that might impact our offer.

So, shop with confidence, knowing that we're doing our best to provide accurate and awesome offers. If you ever have questions, just reach out to our friendly customer service team!

SECTION 4: CHECKOUT MADE EASY

Ready to make a purchase? Great! Just drop your selected items into your shopping cart and hit the Checkout button. Fill in your billing and shipping details, choose your preferred payment method, and you're good to go!

We accept Debit and Credit cards (Bancontact, Maestro, Mastercard, VISA), as well as iDEAL for our friends in the Netherlands.

SECTION 5: SHIPPING & RETURNS

For the nitty-gritty on how we handle shipping and returns, check out our shipping & return policy at Shipping & Return Policy.

SECTION 6: OUR PROMISE OF QUALITY

According to consumer protection laws, you've got legal warranty rights that apply from the moment your item is delivered. Don't worry, any commercial warranty we offer won't override these rights, it's there to complement them.

To make sure we can help you out if anything comes up, keep hold of your proof of purchase and the original packaging. If you ever spot a defect, don't hesitate and reach out to our friendly customer service team, and they'll guide you through the next steps.

If you do find a defect, let us know as soon as possible, and definitely within 2 months of discovering it. After that, the window for repair or replacement closes.

Now, about the warranty, whether it's the legal kind or a little extra commercial coverage, it won't apply if the issue is due to accidents, neglect, using the item in ways it wasn't meant for, not following the instructions, making alterations, or any other not-so-normal use. And don't worry about hidden defects popping up after 6 months; those are a rarity, but if you've got proof to the contrary, we're all ears.

So relax, enjoy your purchase, and know that we're here to make things right if anything unexpected pops up!

SECTION 7: WE'RE HERE TO HELP

Need assistance or want to voice a concern? Reach out to our friendly customer service team at info@bo-suus.be or drop us a letter at Hoge-Aardstraat 42, 2610 Antwerp (Wilrijk), Belgium.

SECTION 8: YOUR PRIVACY MATTERS

We take your privacy seriously. Your info is only used for things like processing orders and sending newsletters. For the full scoop, check our privacy policy at Privacy Policy.

SECTION 9: COOKIES, ANYONE?

Our website uses cookies to enhance your experience. We'll ask for your consent and let you manage your choices. If you're curious about the cookies we use, dive into our privacy policy at Privacy Policy.

SECTION 10: ELECTRONIC PROOF

We'll be using electronic communications and backups as evidence – it just makes things easier.

SECTION 11: LEGAL STUFF

These Terms might get updated from time to time. If there's a conflict with other terms, these ones win.

Belgian law applies, and if there are disputes, the courts in the Consumer's home country are the go-to. There is also the ODR platform if you need it (http://ec.europa.eu/consumers/odr/).

Happy shopping, and thanks for being a part of Bo & Suus!