We want your shopping experience to be as enjoyable as possible. If, for any reason, you're not completely satisfied with your purchase, we offer a hassle-free return policy.

Timeframe for Returns

You've got 14 days from the moment your product arrives to decide if it's exactly what you wanted.

Condition for Returns

Simply make sure the product is unused, in its original condition and packaging. While we gladly accept returns for most products, please note that snacks cannot be returned due to food safety reasons and gift cards cannot be exchanged for cash.

Costs of Returns

The costs associated with returning the product are at your own expense. But, if you choose to return the entire order, we'll refund not only the product cost but also the shipping fee you paid.

How to Return

Simply send us an email at info@bo-suus.be, letting us know you'd like to return your order. Don't forget to include your order number in the email subject. Within just 1 working day, you'll receive our easy-to-follow return instructions. We've got you covered!

Refund Process

Once we receive the returned item in good condition, you can expect your refund within 14 working days. For your peace of mind, please keep a record of your return, like a tracking code or receipt. While we're here to help, please note that we can't take responsibility if your return gets lost.

Product Exchange

Unfortunately, it is not possible to exchange via the webshop. If you would like a different product, you can return the order and place a new online order.